We carry out thorough identity verification to support legitimate transactions with the authority of your choice. As a prize competition company, we’re also monitored regularly for compliance.

You’ll need to prove you’re over 18 using our third-party identity verification company after winning.

You must be 18 or over to participate.

Click “Forgot Password?” on the log-in page and follow the steps.

Sign up for notifications on your mobile device to receive the latest competition news.

Email support@paymyevery.com to close your account. This takes 3 months to completely delete all your information.

Entry costs vary depending on the ticket price for each competition.

Ticket prices vary between competitions—check the individual competition for its cost.

You can buy one ticket per competition, and you can enter more than one competition at the same time.

As often as you like—but only once per competition run.

We accept payment methods made available by your payment gateway provider, such as MasterCard, Visa, and Verve (debit and credit cards).

Yes. If your wallet balance isn’t enough, you can use your available wallet funds and complete the rest using your card.

You won’t receive an email with payment notifications from PayMyEvery. Your payment gateway will automatically send confirmation and a receipt if required.

No, wallet balance can’t be withdrawn. However, it can be used to enter any competition.

There can be many reasons, including insufficient funds. If you’re unsure why it failed, contact support@paymyevery.com.

Deposits may take some time to reflect. If you’re concerned about an incorrect balance, email support@paymyevery.com.

Yes, refunds are only issued as credit into your PayMyEvery Credit Wallet.

To your Credit Wallet (not to your bank card or as cash).

Register, buy a ticket, and start the competition within its running period. You’ll answer five general knowledge questions—answer quickly and correctly.

The winner is the person who answers the most questions correctly in the fastest time.

The winner is the person who answers correctly in the quickest time, second place is the second-fastest, and so on.

Winners are announced on live on the your dashboard (Winning) after the competition closes. You can also view results via the notification icon on your dashboard. Winners are notified and invited to complete the relevant forms to claim their prize.

It depends on how fast you answer and how many answers you get right.

No. If you don’t win, better luck next time—the prize goes to the fastest entrant with the most correct answers.

Competitions reset regularly—check the starting and closing dates of each competition to see when prizes are rewarded.

Yes. Some competitions can have more than one winner. Each competition raises a total amount from ticket entries. If the total raised reaches the level required to fund two winners, then we select two winners. If it reaches the level for three winners, then we select three winners, and so on. Winners are still chosen by performance—the players with the most correct answers in the fastest time.

If you disconnect mid-quiz, the quiz will start over again until you complete and submit it.

Yes. Your attempt counts when you finish and submit.

You won’t receive cash into your bank account. Your prize is disbursed to the relevant recipient—for example, rent prizes are paid to your landlord or lettings agency.

No—there is no cash alternative to any prizes.

There is no minimum payout. Every competition you enter has a capped amount, and it will be sent directly to the relevant authority.

You are not responsible for any taxes due in your jurisdiction.

Every prize competition has different timelines—always check the competition details before you pay.

First, we’ll notify you (in-app and by email). Then your verification portal will open—use the link in your email to complete verification. Once verification is successful, we’ll send you a short claim form to complete. After you submit it, we process your winnings within 3 working days.

Send all enquiries or complaints to support@paymyevery.com.

Suspensions can happen for several reasons, including inactivity or suspected fraudulent activity. Contact support@paymyevery.com for more information.